FAQs

  1. How long will it take to setup a website?
  2. What happens to my old website?
  3. Are there any ongoing costs?
  4. Will my website look like a blog?
  5. Are you a web designer or developer?
  6. What if I run into trouble down the road?
  7. Why do you have wordpress.com on your website?
  8. Can I use a domain hosting company other than wordpress?


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1. How long will it take to setup a website?

Generally, I like to have websites up in 3-5 business days.

Once I have all your content (images, logos, written copy, etc) and we have discussed required elements like twitter, facebook, contact pages, etc. I input the content into WordPress and schedule a 1 hour template selection and design discussion. Once the design is agreed upon, I will make the edits and provide the site for approval.

In my experience, anything longer than 3-5 days tends to add unnecessary complications. Whenever possible, I try to have sites completed in 3 days as long as the client is available for discussions and approvals and provides all information from the start.

Last minute changes add to time and cost of the website, so I recommend avoiding these whenever possible. Since the website is easy to update, it is best to get a site up first, and make edits as needed based on feedback than to dwell too much on minor details as it is impossible to anticipate every possible response to design elements as it is very subjective. However, I do stress and always ensure website information is correct and relevant.

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2. What happens to my old website?

Don’t worry, I will not touch the old website.

I will build a new website using an agreed upon address. Once the site is approved we will publish the new site and I will provide instructions for your current host to direct traffic to the new website. Even if you wish to go back to your previous website at a later date, all you would need to do is remove the redirect and all the old web pages would still be there and functional.

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3. Are there any ongoing costs?

There are no ongoing costs for my services, however WordPress has an annual fee for their service.

WordPress does have a free service but it requires your web address to include .wordpress.com at the end.

To remove the .wordpress.com the annual fee is $17 USD, as well as a feature pack of their most popular additional services for $99 USD.

For a full list of their additional features please visit http://en.wordpress.com/products/

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4. Will my website look like a blog?

While WordPress is commonly used for blogging, the blog look can be easily removed, after all a blog is just a website with a specific purpose.

Although I work with templates, with so many templates and tools available, my objective is always to recreate your existing look and feel, unless you’ve requested a design refresh. I will suggest enhancements based design best practices and to help viewers with mobile devices but the website will not look like a blog.

In fact, I usually sit with clients during the template selection process so they can view multiple design options before deciding on a look for their website.

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5. Are you a web designer or coder?

The answer is yes and no, I’m not a graphic designer or developer, I did build this site and many others on my own. I am a self taught graphic designer and coder. But what I’m offering is a solution that does not require coding and focuses on digital strategy of which I have over 10 years experience with many national and international brands.

I’ve spent 10 years in digital marketing, taking in client requirements, coming up with concepts, and working with graphic designers and coders to develop custom sites to fit their needs. I have worked on $100,000 web projects, million dollar development projects, and have provided web strategy for many major clients and directed many professional graphic designers and developers.

If needed and your budget allows, I can lead your web design project and either work with your existing design and development team or help source a team for more complex projects. However, I find most restaurants do not need, and cannot afford this level of design and development.

Instead I take the principals and strategy of good web design and apply them to restaurant websites using WordPress.com templates.

Having worked on such large web projects in the past, I know why and when certain elements are needed as well as the problems and pitfalls of more complicated features based on experience. I focus on providing the best recommendations for your business, whether it be saving money and meeting your budget, allowing for future growth, or taking advantage of existing resources.

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6. What if I run into trouble down the road?

I try to provide my customers with all the tools they need to maintain their website on their own and encourage then to use the site often to keep them fresh in their mind. I provide a set of guidelines and instructions for each site so people can reference them easily.

However, whether due to staff changes or simple human forgetfulness, you need a refresher, I can assist at my usual hourly rate or since WordPress is such a popular tool with so many users and support forums, there are a lot of resources available online and/or nearby that can assist as well.

Of course I would recommend reaching out to me first, because while anyone can assist with the technical aspects of WordPress, there are strategic and design principals applied to the site that they may not be aware of. But unlike other websites where you can become dependent on the original coder/designer, these sites can be easily picked up by others.

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7. Why do you have WordPress.com on your website?

I like my clients to see that I practice what I preach. I use WordPress.com to highlight that this can be done without any additional enhancements. And if there are elements that they like to remove, like WordPress.com in the web address, or the theme name in the footer I can explain how to easily remove those features.

This allows clients to see what they get with the cheapest service first and make enhancements as needed.

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8. Can I use a domain hosting company other than WordPress?

You can use a domain hosting company instead of WordPress.com but I don’t recommend it unless you’ve managed websites before and even then I think WordPress is a better solution in most situations.

A domain hosting company may save you $5-10 a year on their annual fees and they usually offer more data storage and email addresses but they also require more maintenance and know-how and you almost always loose that savings in time spent managing the site.

Backups, moving files, FTP sites, it can be a lot to look after when you’re running a business. And it usually ties you to one computer with all the software and passwords saved instead of being able to quickly log in from anywhere. WordPress handles all of this for you and with just one log in to a web interface or mobile app for everything from viewing statistics to making changes, it’s easy to access anywhere.

I do manage sites with other domain hosting companies and while it can be done, I find it is a lot harder for the average business to manage on their own. And I have yet to find a requirement that has not been met through WordPress.com so I would recommend all business give it a try.

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